OpenPhone updates
OpenPhone updates
openphone.com

OpenPhone Update - September '22

 

New

  

Today’s big release is aimed at one team in particular: Sales.

Yup — it's the one you’ve been waiting for. Salesforce is finally here!


👔 Integrate directly with Salesforce (Premium)

With just a few clicks, OpenPhone and Salesforce can now work together to help you nurture leads, close deals, and keep your whole team in the loop.

Watch our announcement video to see it in action >

Caller ID for contacts and leads

Opportunities come and go, so it’s never been practical to add everyone to your address book. With this integration, you'll automatically know which of your contacts or leads is reaching out.

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Automatically log your phone calls and texts

Incoming and outgoing calls — including their recordings! — can now be automatically logged to a contact in Salesforce. We’ll also log texts and group them by hour.

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➕ Import more fields from HubSpot (Premium)

Know even more about your HubSpot contacts. Today, we're expanding our list of imported properties to include mobile phone, company, associated company name, job title, and contact owner.

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🏎️ Manage your conversations in bulk

Moving tons of old conversations to the “done” tab one-by-one can be a pain. Today, we’re making it easier to keep OpenPhone neat and tidy with the release of bulk actions.

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Delighters ✨

No update is complete without a few extras to make you happier.


Want to try all this out? Look out for a message in OpenPhone asking you to refresh for the latest updates.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New fixes and updates (OpenPhone for web and desktop)

 

Fix

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 3.33.


  • Added input validation when creating new snippets to ensure they're given a title.
  • Made accessibility improvements to popover dialogues.
  • Fixed a bug where contacts would be hidden due to Groups accidentally being deleted.
  • Other fixes and improvements (43 in total).

Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!

New fixes and updates (OpenPhone for web and desktop)

 

Fix

 

Improvement

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 3.31.

  • You can now manage conversations in bulk! Select, move, mark unread, and more using keyboard shortcuts you're already familiar with.

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  • Fixed an issue where you couldn't reveal the signing secret for webhooks.
  • Added some form validation to billing to prevent non-existant zip codes from being added.
  • Other fixes and improvements (12 in total!)

Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!

New fixes and updates (OpenPhone for Android)

 

Fix

 

Improvement

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 4.0.21.

  • Android devices are now aware of OpenPhone calls. That means that your calls will now appear on, and be controlled by, more wearables and Bluetooth devices!
  • Fixed an issue where conversations were not updating correctly for some users.
  • Improved reliability when using Bluetooth devices for calls.

Update OpenPhone now via the Google Play Store to take advantage of these updates. As always, more to come soon!

New fixes and updates (OpenPhone for web and desktop)

 

Fix

 

Improvement

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 3.30.

  • Added a one-time prompt to let users know about scheduled messages.

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  • Side menu accessibility has been improved. You can now navigate it using only your keyboard!
  • Our Choose a Plan page in onboarding was updated with improved designs and responsiveness.
  • Importing large volumes of Google contacts would sometimes fail, so we completely refactored the process to make it more reliable.
  • Fixed an issue where the credit card modal was not sizing correctly when updating billing information.
  • Fixed an issue where phone number settings were not displaying correctly on new login.
  • Fixed a layout issue where Add a User button in phone number settings was too close to text.
  • Other bug fixes and improvements (27 in total!)

Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!

New fixes and updates (OpenPhone for Web and Desktop)

 

Fix

 

Improvement

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 3.29.

  • Added a hover delay to our new quick actions to prevent accidental clicks.

  • Made it easy to know which phone number inbox you're trying to delete by asking you to type out its name before proceeding.

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  • You can now specify cents when purchasing calling credit. We'll also show a confirmation screen when making large credit purchases.

  • Added new validation to the billing information form during onboarding to prevent registration errors.

  • Updated the tooltip when posting a contact note from "send message" to "write a note" to improve clarity.

  • Updated our HubSpot integration copy to make it easier to understand.

  • Fixed an issue where contacts would not save when being created.

  • Other fixes and improvements.


Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!

New fixes and updates (OpenPhone for Web and Desktop)

 

Fix

 

Improvement

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 3.27:

  • Hover or right-click a conversation to access quick actions like call, mark as done, mark as unread, and more! CleanShot 2022-08-02 at 09.40.34@2x.png

  • Window users can now manage OpenPhone notifications through Windows' notification system.

  • Added a max height to the message compose box to prevent the UI from breaking when typing longer messages.

  • Fixed a bug where you couldn't search by city when looking for a new phone number.

  • Fixed a bug where you couldn't tap the enter key to initiate a call from the calling modal.

  • Other small fixes and improvements (18 in total!)


Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!

New fixes and updates (OpenPhone for Web and Desktop)

 

Fix

 

Improvement

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 3.26:

  • You no longer need to manually select the first option in the message scheduling window. We'll focus on it by default, so you can just hit enter.
  • Fixed a bug where the emoji selector would scroll rapidly when opened.
  • Fixed a bug where the HubSpot "custom activity type" toggle would not stick when toggled on.
  • Fixed a bug where your contact list would scroll back to the top after making a selection.
  • Other fixes and improvements (16 in total!)

Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!

Scheduled messages arrive on Desktop and Web

 

New

  

Depending on your business, texting can be a much more efficient way to chat with customers compared to phone calls. But because they’re so easy and low-commitment, text conversations can go on all. day. long.

That's why today, we're releasing Scheduled Messages.


📆 How to schedule a message in OpenPhone

After composing your text message, click the new clock icon to launch the scheduling window. You'll find it next to the send arrow.

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Next, decide when your message should be delivered: “tomorrow at 9 am pacific time,” “two weeks from tomorrow,” or even “6 pm next wednesday.” You can also cancel delivery if they message you first.

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A clock icon will appear next to a conversation once a message has been scheduled for that contact. Your team can view, cancel, and even edit one anothers’ scheduled messages.

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Scheduled messages are available now

Update or refresh OpenPhone for Web, Mac, and Windows to reveal the new scheduling options. This feature will be available on iPhone and iPad in the coming weeks, and Android later this year.

🪝 Integrate directly with anything using Webhooks

While we build more integrations, we thought we’d give you the option to build your own.

If you’re a developer (or a bit tech-savvy), webhooks can help you send realtime triggers from OpenPhone to any other service that’s built to receive them. That receiving service can then be customized to take any action based on whatever OpenPhone sends over.

Give our webhooks documentation a read and start building.

🤑 Get paid to refer new customers to OpenPhone

Our new affiliate program lets you earn commission on every referral you make. If you’re a content creator, IT consultant, or just a fan of OpenPhone looking to spread the word, you can apply to receive a unique referral link.

Learn more and apply to start earning.

✨ Delighters

  • Share all newly-added contacts workspace-wide with the “default contact sharing” option under Settings > Contacts.

  • Change caller ID names for US phone numbers right within OpenPhone. Keep tabs on pending changes, receive timely updates, and even set a default caller ID name for your entire workspace.

  • Our HubSpot integration just received some major improvements. You can read about those here.

  • We’ve made a ton of updates lately across OpenPhone for Android and Web. You can see them all here.


Want to try all this out? Refresh your browser and update your apps.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New fixes and updates (OpenPhone for Web and Desktop)

 

Fix

 

Improvement

  

We've released a new version of OpenPhone which adds some functionality and fixes a few issues. Here's what's changed in version 3.25.0:

  • Contact panel no longer automatically opens on smaller screen sizes
  • Improved clarity around phone menu options
  • Improved visibility of other team members typing in a conversation

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  • UX improvements to forgot password flows
  • Fixed an issue on desktop where incoming calls would not be silent if you are on a call
  • Various other fixes and improvements

Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!